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Privacy Policy

Information Collected

All information gathered from GotoDirect clients on the website is solely owned by GotoDirect. There will be no data sharing, sale, or renting of this information to any third parties other than those listed in this policy. Information collected from customers may also be used to better understand customers’ journey or to conduct research on our customers buying behavior.

Names, contact numbers, email addresses, billing and shipping addresses, and payment information such as credit card numbers are all collected from our customers in order to fulfil their transactions.

Customers must supply us with their username, email address, and password in order to gain access to their account information in the future. Customers are asked not to share their login and password information with any third parties in order to help us keep their information private.

Promotional Emails Policy

If you choose to receive promotional emails, newsletters, surveys, your contact information will then be used to deliver this information directly to you. If, in case, you do not choose to receive any such promotional details, we may still send you order details, transaction details, tracking information to improve your relationship with us. Change in policies, method of business operation, request of revision or review in the information we have of you, or any detailed information regarding your previous transactions are some of the many examples of non-promotional emails.

We may have also obtained or gathered information about our customers from third-party sources, such as marketing records and databases for commercial purchasing. However, any such information will be used in accordance with any applicable restrictions or constraints imposed by the third-party source providing such information.

Account Registration Process

For us to handle your orders in a timely manner, you must first complete the New Account Registration form before placing any orders on our site. You'll be asked for your phone number, email address, billing address, and shipping address on the form. The same information will be utilized to notify you of your order placing, order status, and order in-transit information.

Order Placement Process

The information gathered during account registration will be used in the order processing process as well. Your financial information, including as card numbers, expiration dates, CVV codes, purchase orders, money orders, and wire transfer details, will be required in the following step of the order placement procedure. Such information is important and will be used to finish the billing process of your order.

If there are any issues with the order process, we will contact you using the same contact information to validate your information. We will have to share your financial and personal information with our merchant bank or an authorised third party for verification and approval in order to complete and fulfil your order request.

Our customers may be confident that order processing is fully secured and safeguarded by modern security mechanisms. You may learn more about safety precautions and processes by visiting our security section of the site.

Cookies And Technology

Our website is customized to bring a better experience for our customers. Therefore, our webpages are modified depending on the information that we collect through cookies. They may also include the information of your browser type. A cookie, basically, is a small text file generated by a website which is then stored on the device. At the time of accessing the website, cookies are used.

You can choose to deselect or disable cookies on your browser. While you will be able to browse our webpages, you will not be able to add any product in the shopping cart or make a purchase. Without the cookies enabled, our shopping cart will not function. Hence, it is requested that you enable cookies in order to provide us the needed information to accept, maintain, and collect your order details.

It is rest assured any of your personal, identifiable information collected by the cookies on site will not be shared with any third party. It is informed that our affiliated partners, manufactures, resellers, or business partners may also use cookies on our webpages.

GotoDirect has no control or access over these cookies, therefore, it is to inform that this privacy statement only covers the use of cookies by us, it does not cover the use of cookies by any such third-party.

Log Files

We may also use device data to analyse trends, operate the site, track customers' movements, and compile broad demographic data. Your IP address is captured in log files when you visit the site. We do not, however, link or distribute your IP address to any third-party affiliates. It is also informed that we may use the data in log or other types of files, combined with the rest of the information we collect about you.

Information Shared With Third Parties

For order processing and management, we must rely on third-party services to assist us with tasks such as shipping, tracking, payment processing, delivery addresses, data analysis, package delivery, marketing assistance, and so on. In order to process functions, information is shared with these parties.

Those third parties, on the other hand, have limited access to the information you supply to us and are not permitted to use it for any unrelated purposes. PayPal and FedEx Corporation are two of the many affiliates.

Customer information will have to be transferred in the event of a business change, acquisition, or sale of our firm or subsidiary, since it is included in the assets. However, even in these circumstances, personal information will only be handled in accordance with our current Privacy Policy.

Information You’d Like To Volunteer

As a customer, you can choose to volunteer information on our site. You may also choose to create a public profile when partaking on our site’s community section. Such information sharing can include product reviews, feedbacks, chats, photo uploads, or any information using other form of communication methods. In these cases, you have to agree and allow this information to be made public on the site, which may include your username, information, any image you agree to share in the public community section of our site.

We make public the site in order to provide an open platform for communication for our customers where they can post useful information or their experience with our service to help new users make a purchase. Testimonials posted on the site are moderated in order to ensure they are authentic and completely accurate.

However, the company reserves the right to make any edits or remove any such personal information statements that included, but not limited to, violate rule of law or interfere with the privacy rights of the company and its third party affiliates. In addition to this, the company also has the right to remove or post any statements at its own will.

When you post testimonials and/or comments on our site, you give us the right and permission to use or reprint the posted statements with our affiliated business partners, included but not limited to, our third part associates, marketing associates.

You may have to agree to the following rights:

  • It is our right to use or reprint your posted Testimonials at our own will, without any compensation offered to you for the said testimonials.
  • You agree to our use of your Testimonials with or without any name credit.
  • It is our right to perpetually use the posted Testimonials and it is assigned solely by us.
  • We may also use your Testimonials locally and globally in any media, using any communication method of our liking, included but not limited to, internet advertising medium presently used or developed later in time.
  • You are required to only post your Testimonials and not have someone else write feedbacks for you.
  • Our company associates, affiliates, partners, or subsidiaries are also allowed to use your posted Testimonials in this set policy and in the same manner, however only in relation to their business or websites.
  • We also reserve the right to change or edit Testimonials in order to remove personal information that, included but not limited to, violate our rule of law or in interfere with our privacy policy.

Included but not limited to, the policy also states that the use of any name by you, which we may not use or we may, the personal contact information provided by you will not be disclosed in connection to any reprint.

Referral Policy

Working in the computer e-retail industry, we have over time built healthy relationships with our customer who send immense support our way, giving us the privilege to serve many more people. We are very grateful for the continuous support offered to us.

You may also refer our service to your friends and family, inform them of our service by simply providing us their name and email addresses in our “Refer a Friend” section. We will be sure to send them a one-time email, welcoming them to visit our website for their computer hardware needs.

It is rest assured their information will be safe and confidential with us.

Prohibited Use Of Site By Children

GotoDirect website is not intended for use by children, no purchase of any product is allowed by children. We are committed to serve our service with complete protection, safety, and privacy of children. Products advertised on the site are solely for youth and only adults are meant to purchase products off of our site.

For people under age of 18 years, it is required that they make a purchase on the site in presence of a consenting adult.

Knowingly or intentionally, we will not entertain or collect any personal information on the site from children under 13 years of age.

External Link Policy

GotoDirect website covers external links outside of its domain, therefore, please be aware if any issues pertain due to any mishaps. 

GotoDirect will not be responsible for the privacy policies of linked sites.

It is advised that our site users be aware of linked sites when they leave our site, read the privacy policy statements of linked sites that collect personal information.

This privacy policy statement is only applied to the information that we collect from you on our site and we are thereof only responsible for it. 

Change And Review In Information

You can always review and update your personal information on the site including your contact numbers and addresses any point in time by visiting the “My Account” section. Using your username and password, you can access your account online to review or update.

However, if in case you forget your username or password, you can click “Forgot Your Password” option to recover your account. In addition to this, you can also contact our Customer Care team on the site.

Cancel Email Subscription

If you want to deselect the email subscription service, you can do so any point in time to stop receiving alerts, promotional messages, newsletters, or special offer reminders by unchecking the “Subscriber List” in the account registration process. In addition to this, you can also write to us on our email or click on the “Unsubscribe” option in the emails sent to you.

Change In Our Privacy Policy

GotoDirect rightfully reserves the right to revise its Privacy Policy Statement at any point in time. It is requested customers review this Policy in order to stay well-informed of the updated policies.