Shipping Policy
GotoDirect is California base e-Store and liable to collect sales tax as per law unless the consumer provides a genuine and valid tax exemption certificate for the acquired product. Before the product is supplied, consumers should submit information about the certificate.
Shipping Times
After the orders are placed, the items are dispatched within the next 24 hours. Our key delivery partners, FedEx and USPS, commence shipments from our warehouses in the United States, the European Union, Asia, and the Middle East.
Shipping Services And Their Respective Cut-Off Times:
Free Ground – Free ground deliveries take 3-7 business days (US ONLY). The Ground orders are shipped through our primary shipping partners; FedEx and USPS, varying on the location. (Except for Hawaii, Puerto Rico, and Alaska). 3 PM Central Time is the cut-off time.
FedEx 2-Day – FedEx 2-day delivery service is only for the US. 3 PM Central Time is the cut-off time.
Standard Overnight – Deliveries in a single business day are only US exclusive. 3 PM Central Time is the cut-off time. FedEx Standard Overnight
Priority Overnight – Deliveries in a single business day are only US exclusive. 3 PM Central Time is the cut-off time. Deliveries overnight start by 10:30 am the following day. FedEx P1 Overnight service varies on location.
International Shipping – All international orders are shipped using FedEx International Economy shipping method. 3 PM Central Time is the cut-off time.
Canada/Puerto Rico – All Canada/PR orders are shipped using the FedEx International Economy shipping method. 3 PM Central Time is the cut-off time.
Saturday – Saturday deliveries will only be possible if the order is placed on Friday (US ONLY). 12 PM Central Time is the cut-off time. FedEx Saturday Delivery shipping method is used for Saturday Deliveries.
Saturday – Shipment will get delivered on Saturday (If the order is placed on Friday)
Next-Day AM – Shipment will get delivered by 10:00 AM onwards
Next Day – Shipment will get deliver the next business day
2-Day – Shipment will be delivered in 2 days
3-Day – Shipment will be delivered in 3 days
* Free Ground is only free it the product weighs less than 10lbs and is bound to ship in the US only. Depending on the location and delivery area, the shipment can take anywhere from 1 to 7 working days. GotoDirect is a Texas-based corporation, however it does not mean it solely ships products from Texas. In addition, the company has commercial partners and warehouses in other states.
Shipping Products After The Specified Cut-Off Time
If a customer wants their order delivered after the cut-off period, they should contact our sales or support departments to see if this is possible. Our company will make every effort to accommodate any requirements.
Shipping Delays
- On public/major holidays and weekends, no goods are dispatched; guaranteed shipping services only cover guaranteed transit time.
- It's critical to realize that processing orders takes time. As a result, the guarantee excludes processing time, which can result in a one-day delay (Rarely).
- No guarantees can be made about delivery times in Canada, Alaska, Puerto Rico, Hawaii, or other overseas areas.
The company will not be held liable for any unexpected weather or world events that our linked cargo carriers may encounter. The carriers promised delivery time is not included in our obligations. No shipping credits will be provided if the carrier firms are to blame for the delay.
Note: "Due to pandemic COVID-19, no local pickups, stay safe"
Phone: +1 (855) 237 - 0999
Email: [email protected]
